“At Xpanio, we prioritize delivering every order in perfect condition. Therefore, please note that returns and exchanges are not applicable unless the product is received in a damaged condition due to our error. To ensure fair support for our customers, we require a complete, unedited unboxing video starting from the moment the package is sealed until the product is fully opened. This video serves as the only valid proof to process any claim. Without this, we will not be able to initiate a exchange request.”